Privacy Policy

1. Introduction

At Kanhaiya Lal & Sons, located in Patna, Bihar, we are committed to protecting your privacy and ensuring you have a positive experience on our website. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our ecommerce platform and purchase DJ sound systems, speakers, amplifiers, and related accessories.

Please read this policy carefully. By accessing or using our website, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy. If you do not agree, please do not use our services.

2. Information We Collect

3. How We Use Your Information

We use the collected information for the following purposes:

• Order Processing: To process your orders, manage payments, and arrange delivery across Patna and Bihar
• Customer Communication: To send order confirmations, shipping updates, invoices, and customer support responses
• Service Improvement: To enhance our website functionality, fix bugs, and optimize user experience
• Marketing & Promotions: To send promotional emails, offers, and product recommendations (only if you opt-in)
• Analytics: To analyze website traffic, user behavior, and sales trends
• Legal Compliance: To comply with Indian laws, tax regulations, and government requests
• Fraud Prevention: To detect and prevent fraudulent transactions and unauthorized access

4. Cookies & Tracking Technologies

Our website uses cookies to store user preferences, authentication tokens, and shopping cart data. Cookies are small text files stored on your device.

You can control cookies through your browser settings. Disabling cookies may affect website functionality. We respect Do-Not-Track signals where technically possible.

5. Sharing of Your Information

We do not sell your personal information. However, we share information with:

• Payment Processors: Razorpay, Stripe, and bank partners for secure payment processing
• Logistics Partners: Delivery companies (DHL, FedEx) for shipping orders across Bihar and India
• Service Providers: Cloud hosting, email, and analytics platforms (bound by confidentiality agreements)
• Legal Requirements: Government agencies, law enforcement (only when legally required)

6. Data Security

We implement industry-standard security measures to protect your data:

• SSL/TLS encryption for all data transmission
• Secure password hashing and authentication
• Regular security audits and vulnerability testing
• Restricted employee access to sensitive data
• Compliance with Payment Card Industry (PCI) standards

Note: While we maintain robust security, no online transmission is 100% secure. You provide information at your own risk.

7. Your Privacy Rights

Under Indian data protection laws, you have the right to:

• Access: Request a copy of your personal data we hold
• Correction: Update or correct your information
• Deletion: Request deletion of your data (subject to legal requirements)
• Opt-Out: Unsubscribe from marketing emails and communications
• Portability: Receive your data in a structured format

To exercise these rights, contact us at privacy@kanhaiyalalsons.in with your request and proof of identity.

8. Data Retention

We retain your personal information for as long as necessary to:

• Complete your orders and manage returns
• Comply with tax and legal obligations (7 years for financial records)
• Resolve disputes and provide customer support
• Send transactional emails

After this period, we securely delete or anonymize your data, except where longer retention is legally required.

9. Children's Privacy

Our website is not intended for children under 18 years of age. We do not knowingly collect information from minors. If we discover we have collected data from a minor, we will delete it immediately. Parents suspecting such collection can contact us at support@kanhaiyalalsons.in.

10. Third-Party Links

Our website may contain links to external websites. We are not responsible for their privacy practices. Please review the privacy policies of any third-party sites before providing your information.

11. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes via email or a prominent notice on our website. Your continued use of our website constitutes acceptance of the updated policy.