Return & Refund Policy

Effective Date: December 22, 2025 | Last Updated: December 22, 2025

1. Our Return & Refund Commitment

At Kanhaiya Lal & Sons, your satisfaction is our priority. We offer a straightforward return and refund policy to ensure you can shop with confidence. If you're not completely satisfied with your DJ equipment, speakers, amplifiers, or accessories, we'll help make it right.

This policy outlines the process for returning products and obtaining refunds. Please read it carefully and contact us if you have questions.

2. Return Window & Eligibility

Return Period: 7 Days

You have 7 calendar days from the delivery date to initiate a return. This window allows you sufficient time to inspect the product and decide if you want to keep it.

Eligibility Criteria

To be eligible for return, your product must meet the following conditions:

Unused Condition: Item must be in original, unused condition
Original Packaging: All original boxes, cables, accessories, manuals, and documentation must be included
No Damage: Item must not be damaged, dented, scratched, or altered
Sealed Units: Protective seals and stickers must remain intact
No Signs of Use: No dust, dirt, or evidence of testing or operation
Complete Package: All parts listed in the original packaging must be present

3. How to Return Your Product

Step 1: Contact Us

Email returns@kanhaiyalalsons.in or call +91 7004737505 with your order number and reason for return. Please provide clear photos of the item in original packaging.

Step 2: Return Authorization

We'll review your request and approve eligible returns within 24-48 hours. You'll receive a Return Authorization Number and instructions for shipping.

Step 3: Ship the Item

Package the item securely in original packaging with all accessories. Important points:

Use the Return Authorization Number on the package
Ship via registered/trackable courier service
Keep your shipping receipt and tracking number
Return shipping cost is borne by the customer
We recommend insured shipping for high-value items

Step 4: Inspection & Approval

Upon receipt, we inspect the item to verify it meets return conditions. This typically takes 3-5 business days. We'll notify you via email.

Step 5: Refund Issuance

Once approved, refunds are processed to your original payment method within 5-7 business days. Refund amount excludes original shipping charges.

4. Non-Returnable Items

The following items cannot be returned:

Used Items: Products showing signs of use, even minor wear
Opened Software/Licenses: Activated licenses, software, or digital codes
Custom Orders: Customized, personalized, or built-to-order equipment
Installed/Modified Items: Items that have been installed, modified, or repaired
Missing Parts: Items with missing accessories or original packaging
Clearance/Sale Items: Some discounted items may be non-returnable (noted at purchase)

5. Damaged or Defective Items

Damage During Shipping

If your item arrives damaged or defective:

Report damage within 24 hours of delivery
Provide photographic evidence (unboxing photos, damage close-ups)
Keep original packaging and all materials
We'll arrange replacement or full refund (including shipping)

Manufacturing Defects

Items with manufacturing defects within the warranty period are covered under the manufacturer's warranty. We'll coordinate with the manufacturer for repairs or replacement at no cost to you.

6. Refund Amount & Deductions

Standard Returns

Refunded Amount: Product price only (excludes original shipping, taxes where applicable, and return shipping costs)

Damaged/Defective Items

Refunded Amount: 100% product price + original shipping (for qualifying damage)

Promotional Discounts

If you used coupon codes or promotions, refunds are calculated on the discounted price, not original price.

7. Product Exchange

If you'd like to exchange your product for a different model or size:

Request exchange within 7 days of delivery
Item must meet standard return conditions (unused, original packaging)
Price difference: You pay extra if exchanging for a higher-priced item; receive credit if lower-priced
Return and new item shipping are the customer's responsibility
Processing time: 5-7 business days for replacement shipment

8. Return Process Timeline

Initiate Return

Email within 7 days of delivery

Authorization (24-48 hours)

Receive Return Authorization Number

Ship Item (3-5 days)

Customer arranges shipping to us

Inspection (3-5 days)

We inspect and verify return conditions

Refund Issued (5-7 days)

Refund appears in your account

Total Timeline: Typically 2-3 weeks from initiation to refund receipt

9. Contact Us for Returns

Have questions about returning your DJ equipment? Contact our returns team:

Email: returns@kanhaiyalalsons.in | support@kanhaiyalalsons.in

Phone: +91 7004737505

Address: Kanhaiya Lal & Sons, Patna, Bihar, India

Business Hours: Monday - Saturday, 9:00 AM - 6:00 PM IST

We want you to be completely satisfied with your purchase. Our return and refund policy is designed to be fair and customer-friendly. Thank you for choosing Kanhaiya Lal & Sons!