• +91 7004737505

Terms & Conditions

Effective Date: December 22, 2025 | Last Updated: December 22, 2025

1. Introduction & Acceptance

Welcome to Kanhaiya Lal & Sons, an ecommerce platform offering premium DJ sound systems, speakers, amplifiers, and accessories from our Patna, Bihar location. These Terms and Conditions ("Terms") govern your use of our website, mobile app, and services.

By accessing, browsing, or making a purchase on our platform, you agree to be bound by these Terms. If you disagree with any part, you must immediately discontinue use of our services. We reserve the right to update these Terms at any time without prior notice.

2. Eligibility to Use

You must be at least 18 years old to make purchases from Kanhaiya Lal & Sons. By using our website, you represent and warrant that:

  • You are of legal age in your jurisdiction
  • You have the legal authority to enter into binding contracts
  • Your use complies with all applicable local, state, and national laws
  • All information you provide is true, accurate, and complete

3. Product Information & Pricing

3.1 Accuracy of Product Descriptions

We strive to provide accurate descriptions, images, specifications, and pricing for all DJ equipment. However, errors may occur. We do not guarantee that product descriptions, pricing, or availability information is error-free. We reserve the right to correct any errors and update information without notice.

3.2 Pricing

All prices are in Indian Rupees (INR) and include applicable taxes unless stated otherwise. Prices may change without notice. We reserve the right to refuse or cancel orders if pricing errors occur.

3.3 Availability

Products are offered subject to availability. We reserve the right to limit quantities, discontinue products, or refuse orders. If a product becomes unavailable after ordering, we will notify you and offer alternatives or a full refund.

4. Orders & Ordering Process

4.1 Order Acceptance

Placing an order constitutes an offer to purchase. Your order is not binding until we confirm it via email. We reserve the right to accept or reject any order for any reason, including invalid information, fraud suspicion, or stock unavailability.

4.2 Order Confirmation

Upon successful payment, you will receive an order confirmation email with your order number, details, and tracking information. This confirmation serves as a receipt and proof of purchase.

4.3 Cancellation by Customer

You may request order cancellation within 24 hours of placing the order. After this period, cancellation is subject to processing fees. Cancellation requests should be made via email at support@kanhaiyalalsons.in with your order number.

5. Payment Terms

We accept multiple payment methods for your convenience:

  • Cash on Delivery (COD): Available for orders in Patna and select areas in Bihar
  • Online Payment: Credit/Debit Cards, UPI (Google Pay, PhonePe, Paytm), Net Banking
  • Digital Wallets: Amazon Pay, Mobikwik, and other supported wallets

Payment must be completed before order processing. We use secure payment gateways (Razorpay, Stripe) to protect your financial information. You are responsible for ensuring payment details are accurate. Failed payments will result in order cancellation.

6. Delivery & Shipping

6.1 Delivery Areas

We deliver DJ equipment and accessories primarily across Patna, Bihar, and select cities in India. Delivery availability depends on product size, weight, and destination. During checkout, you'll see if delivery is available for your area.

6.2 Delivery Timeline

Estimated delivery times are:

  • Patna: 2-3 business days
  • Bihar: 4-5 business days
  • India: 7-10 business days

These are estimates only. Delays may occur due to weather, holidays, or logistics issues. We are not liable for delays beyond our control.

6.3 Risk of Loss

Risk of loss or damage to products transfers to you upon delivery to your specified address. We recommend inspecting items immediately upon receipt and reporting damage within 24 hours.

6.4 Shipping Charges

Shipping charges are calculated based on product weight, destination, and delivery method. Free shipping may apply to certain orders (details shown at checkout).

7. Returns & Refunds Policy

Please refer to our dedicated Return & Refund Policy page for complete details on returning products and obtaining refunds. In summary:

  • 7-day return window from delivery date for most items
  • Item must be unused, in original condition with all packaging
  • Refunds processed within 5-7 business days after inspection
  • Return shipping to be arranged by customer (refund does not include return shipping)

8. Warranty & Disclaimers

8.1 Manufacturer's Warranty

All DJ equipment comes with the manufacturer's warranty as specified in the product documentation. Kanhaiya Lal & Sons acts as a reseller and forwards warranty claims to manufacturers.

8.2 Disclaimer of Other Warranties

Except for manufacturer warranties, all products are sold "AS IS" without any other warranties, express or implied. We disclaim warranties of merchantability, fitness for a particular purpose, and non-infringement.

9. Limitation of Liability

To the fullest extent permitted by Indian law, Kanhaiya Lal & Sons is not liable for:

  • Indirect, incidental, or consequential damages
  • Loss of profits, revenue, or business opportunities
  • Data loss or corruption
  • Damages from use or inability to use products
  • Third-party actions or disputes

Our total liability for any claim shall not exceed the purchase price of the product in question.

10. User Conduct & Prohibited Activities

You agree not to:

  • Violate any applicable laws or regulations
  • Engage in fraudulent, deceptive, or illegal activities
  • Use our website for unauthorized purposes
  • Hack, reverse-engineer, or attempt to access restricted systems
  • Post abusive, defamatory, or offensive content
  • Spam or harass other users or staff
  • Attempt to manipulate pricing or exploit system vulnerabilities
  • Resell products without authorization

11. Intellectual Property Rights

All content on our website, including text, images, logos, design, and code, is the intellectual property of Kanhaiya Lal & Sons or licensed to us. You may not reproduce, distribute, or use any content without permission. Unauthorized use violates copyright and trademark laws.

Product names and brands belong to their respective manufacturers.

12. Governing Law & Jurisdiction

These Terms and Conditions are governed by the laws of India, specifically the jurisdiction of Patna, Bihar. Any disputes shall be resolved in courts located in Patna, Bihar. You irrevocably consent to the jurisdiction and venue of these courts.

13. Contact Information

For questions about these Terms & Conditions:

Email: support@kanhaiyalalsons.in

Phone: +91 7004737505

Address: Kanhaiya Lal & Sons, Patna, Bihar, India

Business Hours: Monday - Saturday, 9:00 AM - 6:00 PM IST

By using our website, you acknowledge that you have read and agree to these Terms & Conditions. Thank you for your business!

Need Help? Chat with us